Help Resources for JWST Users
Various resources are available to JWST users for help with questions or issues that may not have been answered by the JWST User Documentation system (JDox).
Click here to proceed directly to the JWST Help Desk, or use the button located in the header or footer of every JDox page.
On this page
JWST Help Desk
The JWST Help Desk (jwsthelp.stsci.edu) is your one-stop shop for accessing expert help about any aspect of the JWST project. This web portal, powered by ServiceNow, offers the following features:
- Announcements on the front page.
- Knowledge base articles addressing frequently asked questions.
- Search bar for JDox and Knowledge base articles.
- Cards to submit your question directly to the appropriate experts.
- One-stop access for all your previously submitted questions.
Any user unable to access ServiceNow should e-mail helpsn(at)stsci(dot)edu for assistance.
Figure 1. JWST Help Desk web portal
After logging in, the front page of the JWST Help Desk offers a search bar and links to a knowledge base, help topics, announcements, and more.
Webb office hours
The JWST user community is invited to call into Webb office hours to ask questions and directly interact with a team of STScI JWST experts. The Webb Office Hours Page provides connection information for future sessions and an archive of Q&A's from past sessions. STScI welcome questions about the JWST pipeline, calibration, science instrument performance, proposal planning, executed observations, or any other questions about your data. We also welcome comments and feedback to help us improve our systems and better serve the needs of the astronomical community.
JWebbinars
JWebbinars are expert-led training sessions designed to guide the JWST astronomical community through the full scientific workflow of JWST, from proposal preparation to data analysis tools and methodologies.
Information on upcoming and recent JWebbinar sessions can be found by navigating through the main JWebbinars page (Figure 2).
Figure 2. Excerpt of JWebbinars Page
Each JWebbinar session is announced via the JWST Observer News page and the JWST Observer News mailing list a couple of weeks in advance. You may subscribe to the mailing list by navigating to the footer of the JWebbinar main page (Figure 3).
Figure 3. Subscription box for the JWST Observer News mailing list
JWST video tutorials
In addition to videos from JWebbinars, video tutorials are available on many other topics related to JWST proposal preparation and JWST data processing and subsequent analysis. These videos are available primarily on the JWST Observer YouTube channel.
The JDox articles listed below are available to help you efficiently navigate to these resources.
- Proposal Planning Video Tutorials
This article includes links to videos showing tips and examples of using APT, ETC, and NIRSpec tools. - JDAviz Tutorials
This article provides a master list of video help specifically for the JWST Data Analysis Visualization (Jdaviz) tools.
Additional resources
JDox Home Page: Use the JWST User Documentation (JDox) to locate information about JWST (as opposed to, e.g., interactive help or recorded videos). This current page is part of JDox.
Additional JWST resources: A listing of key access points to other resources for JWST information outside of JDox, in addition to the ones discussed above.
JWST for Scientists Website: This is the key entry point for many available mission resources.
Breaking News: Links to information about recent JWST developments.
JWST Observer News: Latest JWST developments, also available as an email subscription service as described in Figure 3.