JWST Help Desk

If you have questions, please contact us via the JWST Help Desk:

jwsthelp.stsci.edu

This web portal powered by ServiceNow offers features including:

  • Announcements on the front page
  • Knowledge Base articles addressing frequently asked questions
  • Search bar for JDox and Knowledge Base articles
  • Cards to submit your question directly to the appropriate experts
  • One-stop access to all your submitted questions

Any user unable to access ServiceNow should please e-mail us at helpsn(at)stsci.edu for assistance.

Figure 1. JWST Help Desk web portal

The front page of the JWST Help Desk offers a search bar and links to a Knowledge Base, help topics, announcements, and more.