Archive User Support
MAST staff members assist science users of JWST data (and data from other hosted missions) with searches, notifications, the use of visualization tools, and standard or scripted data access and retrievals. Archive staff will in addition assist JWST observer teams and Archive researchers with the preparation of high level science data products to be hosted at MAST.
User support for MAST
MAST staff members will assist the general science community with issues related to archived data and related services. Contact the Archive help desk by one of the following means:
- Send email to email@example.com
- Navigate to the Archive Service Portal: https://stsci.service-now.com/mast (requires login)
Or, visit Archive Support for a full list of support topics.
High-level science products
Archive science staff also assist JWST PI and Archival research teams in preparing high-level science products (HLSPs) that will be hosted by MAST. HLSPs are required deliverables of funded JWST Archival research programs, but are encouraged from any science team that uses JWST data as a part of their research. These data products should provide substantial science value to the general astronomical community, and have broader appeal beyond the original scope of the science goals for a particular program.
Requirements for HLSP contributions
In order to enable meaningful searches on contributed datasets, and to provide a consistent and comprehensive set of metadata to users, there are a variety of requirements and recommendations for contributed data collections. See the HLSP Contributor Guide for details.
MAST HelpDesk through Service Now